{"id":4341,"date":"2026-04-23T12:34:16","date_gmt":"2026-04-23T11:34:16","guid":{"rendered":"https:\/\/downtownportoedition.com\/?page_id=4341"},"modified":"2026-04-23T12:51:17","modified_gmt":"2026-04-23T11:51:17","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/downtownportoedition.com\/en_GB\/termos-condicoes\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"
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Booking Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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By making a booking with us, you (the lead guest) and your booking group (guests) agree to the following terms and conditions, as set out. During your stay, you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a reservation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Booking process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To make a booking with us, the main guest must be at least 18 years old. The maximum number of guests per room is illustrated in the room occupancy details on the website. When the person making the reservation is different from the main guest who assumes occupancy, the person making the reservation may be held liable for cancellation, non-arrival and damage as set out within. Only the main guest and the named booking party are authorised to use the property and its facilities, any third party visitors only have access with our express permission.<\/p>

Payments can be made online using a debit\/credit card. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be refunded by the lead guest within seven (7) days of any request to do so.<\/p>

All guests agree to respect the privacy and peace of all other guests, neighbours and owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing disturbance \/ inconvenience to other guests, neighbours or the owners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Check-in and Check-out<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Guests must check in and check out by the times indicated below.<\/p>

Check-in: <\/strong>After at 16.00<\/span>
Check-out:<\/strong> Until 11am<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cancellation and Non-Arrival Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Guests who need to cancel a reservation should contact us as soon as possible. Deposits already paid will only be refunded under the following conditions;<\/p>

Cancellation made 15 days or more before date of arrival<\/strong> = Full refund of deposit
Cancellation made 5 days or less from date of arrival<\/strong> = No refund issued, total amount of booking due<\/p>

It is suggested that booking guests take out the appropriate holiday\/annulment insurance where necessary.<\/p>

In the rare event that we need to cancel your booking with us, please be aware that we cannot be held responsible for circumstances beyond our control and that our liability to you is limited to refunding any payment already made.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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WiFi Usage Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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When WiFi Internet access is provided, guests agree to use this Internet access fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Damage and Loss of Property<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We reserve the right to charge the lead guest for any damage caused in the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fittings. Any accidental damage should be reported as soon as possible in order to minimise damage and associated costs. Lost keys \/ access cards will incur a replacement fee per lost key \/ card.<\/p>

Any lost property, if discovered and found, left by guests during a stay will be retained for a period of 1 month. Whilst we will use our best endeavours to reunite lost property with its owners, we do not accept any responsibility for replacing lost property and encourage guests to ensure they have all their belongings before checking out. We can offer to send lost items by recorded delivery at the property owner's cost, otherwise collection can be organised.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Smokers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Any tobacco products, including but not limited to cigarettes, pipes, electronic cigarettes, e-liquids, cigars, chewing tobacco, are only allowed in designated outdoor areas throughout the accommodation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our right to cancellation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Termos de Reservas Ao fazer uma reserva connosco, voc\u00ea (o convidado principal) e o seu grupo de reserva (convidados) concordam com os seguintes termos e condi\u00e7\u00f5es, conforme estabelecido. Durante a sua estadia, concorda em respeitar as condi\u00e7\u00f5es subsequentes, conforme estabelecido. Se tiver quaisquer perguntas sobre reservas connosco, queira contactar-nos antes de fazer uma reserva. Processo […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":0,"footnotes":""},"class_list":["post-4341","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/pages\/4341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/comments?post=4341"}],"version-history":[{"count":7,"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/pages\/4341\/revisions"}],"predecessor-version":[{"id":4353,"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/pages\/4341\/revisions\/4353"}],"wp:attachment":[{"href":"https:\/\/downtownportoedition.com\/en_GB\/wp-json\/wp\/v2\/media?parent=4341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}